Can I pay with cash?
No. The shops only accept Credit or Debit Card. Excluding American Express. The shops will also accept Apple pay.
Will the Factory Outlet recycle my old appliance?
OUR COMMITMENT TO RECYCLING
At Whirlpool UK we take our environmental responsibilities very seriously, with our own factory dedicated to recycling and refurbishing old appliances. It’s just one of our ways of trying to help take care of our environment as many electrical items can be repaired or recycled saving natural resources.
We will ensure that your product is treated and recycled in accordance with the WEEE regulations. Appliances that are not recycled could end up in landfill where hazardous substances can cause soil and water contamination.
OUR COLLECTION & RECYCLING SERVICES
Collection and Recycling: When you purchase an appliance with us you will be able to add these services as part of your order where we will then collect and recycle your old appliance. Please make sure your old appliance is disconnected and ready to be collected. If you have also added our installation service to your order then disconnecting your old appliance will be included as part of this service.
Free Recycling in Store: When you purchase your new appliance directly from us you can also return your old appliance to us at one of our outlet stores where we will recycle it for you . We’ll also help you to recycle your small electronic equipment, up to a maximum size of 25cm in length on the equipment’s longest edge.
Our store addresses are:
Morley Way, Peterborough PE2 9JB
Follingsby Park, Gateshead, NE10 8YF
Station Road Yate, Bristol, BS37 5HR
Hotpoint UK works in partnership with REPIC (our ‘Producer Compliance Scheme’) to ensure the electrical products we collect, or that are returned to us, are recycled responsibly. More information can be found at http://repic.co.uk/consumers/.
What are my Delivery options?
Each outlet store offers a local delivery services, provided you are located within a 25 mile radius of the shop – competitive rates apply. Please check with your local branch to confirm the delivery charges.
We can also recommend a local delivery agent who can deliver for you and will accept payment on delivery.
Can I buy online?
Unfortunately not, but you are able to reserve the product for 48 hours, pending collection and payment at the shop.
Can I reserve a product online and collect instore (Reserve & Collect)?
You can reserve your item online for a period of 48 hours. We will send you an e-Mail confirming whether your request, to reserve product, has been actioned or declined.
You will then be able to collect from us instore and make payment upon collection.
Can the general public purchase from the shop?
Yes – we are open to both the general public and Traders.
Are the products covered by warranty?
All of our products come with a full manufacturers guarantee. This is a minimum 12 months labour and 10 years parts guarantee. This is backed up by Whirlpool UK aftersales organisation. Please ensure that you register your guarantee immediately after purchase
Can I purchase an extended warranty?
You can extend the warranty on the product by calling 03448 224 224. This number is on the back of the handbook/leaflet/instruction manual that is supplied with the product.
What do I do if the product is faulty within warranty?
You will need to call the customer services department on 03448 224 224. They will try to resolve the issue over the phone (if a simple fault) or an engineer will be booked to visit and repair your product.
Can I get a repair outside of warranty?
You can call the customer services department on 03488 224 224, who will be able to assist you in this area with a number of options to suit you.
What products are available?
We hold an extensive range of Washing, Cooking, Dishwashing and Refrigeration as well as Small Domestic Appliances.
Can I find you on Facebook?
Do you offer credit?
We unfortunately do not offer credit. Full payment will be required by Debit card or Credit only.
Can I purchase spare parts from the shop?
You can purchase spare parts by calling our spare parts specialists on 03448 225 225 or buy online from parts websites.
How do I register my appliance for the 10 years parts warranty?
To register your appliance for the 10 years parts warranty please call the registration line on 0800 597 8557 within 28 days of purchase.
Can I plug my Fridge in, as soon as I get home?
Please be aware that the appliance must be left upright for a minimum of 4/5 hours before plugging in. Once plugged in, allow 3 hours for the unit to achieve temperature before filling.
Returns and Exchanges
If you have any issues or problems with your new appliance please contact our customer services team on 03448 224 224.
The support team will attempt to resolve the issue over the phone and if necessary one of our fully qualified field service engineers to visit and repair the appliance.
In the unlikely event we cannot repair the appliance we will arrange a product exchange through your local outlet store.
Price Match Guarantee
In the unlikely event that you do manage to find a like for like model cheaper, we can match the price. We will however, require the product model number and the competitors price details.
You can provide us with this information by simply e-Mailing or calling us.