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Here is how we grade all our refurbished appliances

All appliances are fully refurbished back to factory standard at our manufacturing facility in Peterborough, Cambridgeshire.

Based at the Whirlpool Corporation sites in Gateshead, Tyne and Wear, Yate near Bristol and Peterborough, our Factory Outlet stores offer a wide range of KitchenAid, Whirlpool, Hotpoint and Indesit branded domestic appliances, for direct sale and collection.

An extensive range of KitchenAid and Hotpoint branded small domestic appliances are also available at discounted prices.

Refurbished grades explained

R Grade

R Grade

These products are generally minor damaged appliances, which have been factory reworked and recovered to a high standard, slightly less than pristine.

Many products have never been delivered to a customer or in some cases, have never left our factories. Minor blemishes are generally limited to the sides or rear of the appliance.

M Grade

M Grade

M Grade products are also reworked through our own factory and will have been returned to Indesit as either damaged or faulty. They are reworked to the same level as R graded products and any repairs will have been carried out by our fully trained engineers. The products will have some cosmetic damage, which could be on the front, sides or rear.

All appliances are fully functionally and safety tested and are sold with a full manufacturers guarantee of 12 months labour warranty and 10 years parts warranty, provided that the appliance has been registered. This guarantee is supported by the Hotpoint Service organisation. Whirlpool appliances come with a 2 year manufacturers guarantee plus 10 year parts warranty upon appliance registration.

Popular FAQ's

Can I pay with cash?

The shops only accept Debit Cards or Credit Cards - Other than American Express

What are my Delivery options?

We can deliver the product for you (competitive delivery charges apply) if you are located within 10 miles of the shop.

We can recommend a local delivery agent who can deliver for you and will accept payment on delivery.

Can I buy online?

Unfortunately not, but you are able to reserve the product for 48 hours, pending collection and payment at the shop.

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