Can I pay with cash?

The shops only accept Debit Cards or Credit Cards - Other than American Express.

What are my Delivery options?

We can deliver the product for you (competitive delivery charges apply) if you are located within 10 miles of the shop.

We can recommend a local delivery agent who can deliver for you and will accept payment on delivery.

Can I buy online?

Unfortunately not, but you are able to reserve the product for 48 hours, pending collection and payment at the shop.

Can I reserve a product online and collect instore (Reserve & Collect)?

You can reserve your item online for a period of 48 hours. We will send you an e-Mail confirming whether your request, to reserve product, has been actioned or declined.

You will then be able to collect from us instore and make payment upon collection.

Can the general public purchase from the shop?

Yes - we are open to both the general public and Traders.

Are the products covered by warranty?

The products are covered with the same warranty as you would receive with any other white goods reputable retailer.

Our appliances carry a minimum of a one year functional warranty on parts and labour from the date of purchase. You will then need to register your product to receive the Whirlpool/Hotpoint/Indesit 10 year functional parts warranty.

Can I purchase an extended warranty?

You can extend the warranty on the product by calling 03448 224 224. This number is on the back of the handbook/leaflet/instruction manual that is supplied with the product.

What do I do if the product is faulty within warranty?

You will need to call the customer services department on 03448 224 224. They will try to resolve the issue over the phone (if a simple fault) or an engineer will be booked to visit and repair your product.

Can I get a repair outside of warranty?

You can call the customer services department on 03488 224 224, who will be able to assist you in this area with a number of options to suit you.

What products are available?

We hold an extensive range of Washing, Cooking, Dishwashing and Refrigeration as well as Small Domestic Appliances.

Can I find you on Facebook?

Yes - we are active on Facebook. Please do follow our page for the latest offers and promotions.

Do you offer credit?

We unfortunately do not offer credit. Full payment will be required by Debit card or Credit only.

Can I purchase spare parts from the shop?

You can purchase spare parts by calling our spare parts specialists on 03448 225 225 who can support you with your purchase.

How do I register my appliance for the 10 years parts warranty?

To register your appliance for the 10 years parts warranty please call the registration line on 0800 597 8557 within 28 days of purchase.

Can I plug my Fridge in, as soon as I get home?

Please be aware that the appliance must be left upright for a minimum of 4/5 hours before plugging in. Once plugged in, allow 3 hours for the unit to achieve temperature before filling.

Returns and Exchanges

In the unlikely event that the product develops a fault and the appliance is under 30 days old please contact our help desk team on 03448 22 44 66.

The help desk team will attempt to resolve the issue over the phone, where necessary they will arrange for one of our fully qualified field service engineers to visit and repair In the unlikely event that our engineers cannot repair the appliance you will be issued with an uplift number to arrange for a return and product exchange

Price Match Guarantee

In the unlikely event that you do manage to find a like for like model cheaper, we can match the price. We will however, require the product model number and the competitors price details.

You can provide us with this information by simply e-Mailing or calling us.

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