Covid-19 Update

Covid - 19 Social Distancing Measures

The safety of our customers and staff is paramount. We have now implemented the following Covid - 19 social distancing measures in line with Government guidelines:

  • When entering a Whirlpool or Hotpoint site you will be required to wear a facemask until you exit the site. We can issue a facemask for you to wear unless you have your own.

  • You will be temperature tested by a member of our security team prior to being permitted entry to our Peterborough outlet. There will be no temperature testing at our Yate or Gateshead outlets.

  • The amount of customers in the shop at any time will be restricted, with no more than 2 customers to 1 customer group being allowed to enter .

  • You may also need to join an outside queuing system prior to entering the shop.

  • All customers will be required to use the hand sanitiser and wear a pair of disposable gloves provided prior to entering the shop, and until  you leave our site.

  • A team member will assist you around the shop during your visit.

  • There is a one way system in place with 2 metre social distancing in operation around the shop.

  • Once you are ready to pay you will need to join the queue near the sales counter and continue to practise social distancing.

  • Payment will be by credit or debit card only.

This does appear to be the current “new normal”. We thank you in advance for your patience and cooperation through these difficult times.